Refund policy
Return & Refund Policy
At The Green Revolution, we take great care in preparing and delivering our products. Please review our return and refund policy carefully before making a purchase.
Return Window
We offer a 1-day return window from the date you receive your order, subject to the conditions outlined below.
To request a return, please contact us at care@thegreenrevolution.ae within 1 days of delivery.
Eligibility For Returns
Due to the nature of live plants and perishable products, returns are only eligible in limited circumstances.
A return may be considered only if:
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The item received is incorrect, damaged in transit, or not as described
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The issue is reported within 24 hours of delivery
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Clear photographs of the item and packaging are provided for verification
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Proof of purchase is provided
Live plants must not be repotted, trimmed, or altered after delivery for a return request to be considered.
Returns must be requested and approved before sending any item back. Items returned without prior approval will not be accepted.
If your return is approved, we will provide instructions on how and where to send the item.
Return address:
The Green Revolution
Business Bay, Dubai
United Arab Emirates
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an plant that is damaged or incorrect, contact us immediately at care@thegreenrevolution.ae with clear photographs and order details so we can review and resolve the issue promptly.
Non-Returnable Items
Due to their perishable and living nature, all live plants, flowers, and seasonal greenery are non-returnable and non-refundable once delivered, except in cases of damage or incorrect items reported within 24 hours of delivery. We also do not accept returns on sale items, gift cards, customized arrangements, special orders, planters once used, or products damaged due to improper care, handling, or environmental conditions after delivery.
Exchanges
We do not offer direct exchanges.
If a return is approved, you may place a new order separately for the desired item.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If approved:
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Refunds will be issued to the original payment method
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Processing typically takes up to 10 business days
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Additional time may be required by your bank or card provider
If more than 15 business days have passed since refund approval, please contact us at care@thegreenrevolution.ae.
Contact
For any questions regarding returns or refunds, please contact:
📧 care@thegreenrevolution.ae